Earth Finds

Earth Finds

Nigerian Singer Whizkid Set For StarTimes 6th Anniversary

Startimes has announced that the popular Nigerian music star Wizkid will be performing at a concert scheduled for 3rd December 2016 in Kampala at Lugogo cricket oval. StarTimes will also be celebrating their 6th anniversary in Uganda.

The concert will be in conjunction with Face Tv, their exclusive local music television channel property. This was revealed at a press conference held at Startimes head office in Kampala. Aldrine Nsubuga, the vice president marketing at Startimes revealed that Wizkid will be joined by a list of Ugandan popular artist as seen on Startimes channel – Face TV.

StarTimes official and partners making the announcement

The payTv service provider will also give back to their customers a one week free to airtime from 17th to 30th of October 2016. During this period customers will be viewing their favorite Startimes channel at no cost as they capitalize on local content marketing.

Startimes has injected Ushs1.5 billion to make sure this landmark celebration is a success and aimed at promoting local talent while focusing on the youth as an important part of their audience.

Mr Nsubuga also encouraged the public to support the event saying “we want to urge the public to join Startimes in celebrating our success and come party with our top local artist come December.

Customer Care Tips To keep Your Business Customer Friendly

From the 3rd of October till the 7th, Jumia Travel and the rest of the world is celebrating Customer Care week and this means we bring you tips and experiences by people including our very own team, that has dealt with thousands of different customers and hotels through the course of our business.

Customer care is defined as the art of looking after customers and ensuring their satisfaction with one's business and its goods or services. Jumia Travel, being an online based business with over 820 hotel partners all over Uganda, our biggest goal is to ensure that service delivery is always on a timely and customer respectful manner that will keep our clients happy.

How then does a business build its customer care standards to suit its business?

Reception/ Foyer

The first part of your company that people will see is the reception, it being the welcoming area for your customers. You have to make sure your reception is warm and inviting to clients and other business partners you deal with. This is very important especially if you are operating a hotel; the professionalism at the reception shows future residents a glimpse of what they will get when they book their rooms.

Front Desk Service

Away from how your reception looks like, the people that receive your clients will always leave a lasting impression on them. This starts with the security officer, the concierge to the front desk manager. Are they polite, patient and understanding with the customers or always too busy and unprofessional to the clients? This makes it easy for clients to run to your competitors without a second thought.

Professionalism Is Key

It is of utmost importance to hire people that know what they are doing in your business; people who will understand that whether they like it or not, the customer’s needs come before everything else around them. Staff that do their job to a satisfactory point and make the client happy give your business that extra spark.

Personalised Services

Is your business customer friendly? Do you have before or after services that are offered to your clients, or when done with them you run off to the next one without ascertaining if they were pleased with the services they received? Every client you have is unique in their way so make sure to get personal with them, to understand their experiences with your business.

Unique Delivery

Every business has that something unique in their brand delivery that makes them stand out; what is yours? Whatever makes the company unique always revolves around your company goals and the target market, the moment you polish it out to attract clients you have to keep it going for the better.

Get Experimental

Sometimes clients get bored with the same exact thing they keep seeing or receiving in your business, but this does not mean you have to discard that completely without experimenting on how many customers would prefer change and which ones would not. Experiment with your service delivery strategies whenever you can because this teaches you a lot about the clientele you have.

Interaction

Whenever the chance avails itself, make sure you interact with your clients to see how their experiences are with your services. Pay attention to their conversations even if they are not talking to you or their behaviour around some of your staff.

Availability

Businesses are built on customer awareness and the hard work of its staff, but most of the time customers have queries and a little assistance with some of the services offered. It's important to have a team available to offer assistance whenever possible to your clients.

Credit: travel.jumia.com

Destination of The Week: Murchison Falls National Park

The independence weekend is going to be celebrated in the beautiful Murchison Falls National Park for some Ugandans who are taking part in the #UgTravelMonth that is happening throughout the month of October, where travellers travel to different parts of the country on an endeavour to push domestic tourism in the country.

The first trip happened on the 2nd where people were served with delicious dishes of everything that Queen Elizabeth National Park has to offer and a side of roadside beauties whilst on the road. The second trip is happening on the 8th of October and is going to be a journey to the Murchison Falls National Park.

Murchison National Park is one of the oldest wildlife reserves in Uganda and was established in 1926 but was officially a park from 1952. The park is located in the North- Western regions of Uganda running an estimate of over 3,840km at the end of the Albertine Rift Valley. The Victoria Nile or White Nile as it is commonly known, passes through the park and falls over the rift valley which creates the glorious Murchison falls that are the most visited section of the park.

The park has over 76 species of wild animals within its confines and boasts of 451 bird life that can be identified around the park.

Meaning there is a huge feast for the eyes when you make your way into the park this weekend. If you are not joining the #UgTravelMonth bus to the park, there are other ways you can get to the park and have a weekend there too. The park is located between Buliisa district within the Bunyooro Kingdom of western Uganda and Nwoya district in the Acholi region on the Northern side of the country.

If driving from Kampala to the park, it is easier to access the park by going through Bombo- Luweero, Nakasongola to Karuma right off the Northern Bypass route. 

The most superb and eye catching area of the park is where the falls are located and it doubles as the the park’s most requested for item on the game drive and sightseeing treks.

Mostly referred to as the Kabalega falls, the location has a breathtaking effect on visitors due the formation of the falls. The falls are 43 metres high and tumble down in a thunderous roar into a beautiful fall coupled with dancing rays of light that form a rainbow, especially during the sunset when the sun has reached its peak.

Visiting the park means getting sightful of many animals that range from Giraffes, leopards, Oribi, buffalo, crocodiles, elephants and lions among many others including birds such as; Red-throated Bee-eater, White-browed Sparrow Weaver, Speckle-fronted Weaver and African Quailfinch. For anyone interested in the African study of herbs, the park as the other of its kind is home to so many different species of flora especially those used for herbal purposes for generations in Uganda, for the people living nearby who do not have immediate access to emergency medical supplies.

If in any way you have not had a good fill of mammals, the park has a number of primate species in the Rabongo- Kaniyo Pabidi forest reserve and the savanna. On the several nature walks organised by the parks, you might catch a glimpse of the Olive baboons, red-tailed monkeys, black and white colobus including chimpanzees which are estimated to be over 800 in number from the last census. And because they are a very naughty lot, it is advisable for all visitors to avoid feeding the primates or leaving their windows open during the drives or one might lose their lunch to them.

The travel month trip is all about communing with the wild, so every traveller is equipped with a tent in a well lit campsite at the Nile Safari Lodge that is well guarded by park rangers but if you want to spend a night at the lodges, you will get a 20% discount when you book via Jumia Travel one of the sponsors of the #UgTravelMonth.

 

Credit: travel.jumia.com

Australian Firm SMEC To Develop Uganda Oil and Gas Industrial Park Master Plan

This year, government of Uganda, through the Ministry of Energy and Mineral Development, contacted an Australian firm called SMEC engaging them with the idea of developing a Master Plan for an Oil and Gas Industrial Park in Kabaale, Hoima District, western Uganda.

Uganda is fast tracking production of its oil and gas discovered in the Albertine Graben in 2006 therefore to maximize value from the resource, the Government of Uganda has allocated approximately 3,000 Ha of land for the project, making it one of the largest industrial parks in the world.

A press statement released by SMEC recently explained that the Industrial Park is intended to form part of a new industrial city encompassing: an oil and gas refinery; energy, petrochemical and other strategic industries; an international airport; commercial and administrative areas; health and education facilities; residential neighbourhoods; public spaces; and green areas.

During construction the refinery will create approximately 5000 jobs, and approximately 650 jobs during operation, while the Industrial Park will contribute to the overall development of the Ugandan economy, the statement further revealed.

SMEC’s strength is in major infrastructure projects. According to information on their website, SMEC has constructed 16 major dams, seven power stations, one pumping station, 145 km of tunnels, 80 km of aqueducts and 2,000 km of road in over 40 countries throughout Asia, Australasia, the Middle East, Africa and the Americas employing about 100, 000 altogether.

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