Jumia Food Launches On-Time Delivery Guarantee App Feature

Jumia Food is launching a game changing innovation to further boost their customer experience. They have launched an on-time delivery guarantee for all Jumia Food App users, a first of its kind in Africa. Jumia Food is the largest online food delivery platform in Africa and has already introduced several innovations in recent years aimed at delivery efficiency, reach and easy user interface for their applications.

Expediting the delivery process while giving customers full information on their orders in real time is certainly revolutionary even by their standards.

The new feature is intended to fasten delivery process, increase convenience and add more transparency to the food ordering process. Jumia Food has mastered the art of food delivery through breaking down the whole process into a science, so as to satisfy the customers’ demand for food-on the go and shorter delivery times.

To speed up the delivery process, Jumia Food uses a unique, and specialized tracking software called Urban Ninja which allows the Customer Service team to track down each food order from the moment the order is placed, to arrival time at the customers’ location. It is now possible to dispatch drivers and plan for driver capacity in a very efficient and time saving way.

Adding to this, Jumia Food partners only with restaurants who proved good quality and fast cooking times to increase customer experience as well.

How to benefit as a customer?

Place your food order through the smart Jumia Food app on your phone. The clock on the check-out page gives you an estimated delivery time and you can just relax and wait for your food to arrive. When the clock runs down to zero, a pop-up appears inquiring whether the order has been received. In case the allocated time was overpassed, you should click “NO”.

Our customer service team will directly get in touch with you by phone or email and will send a free food voucher which you can redeem on your next order on Jumia Food!

Joe Falter, Founder and CEO Jumia Food Africa, said: “We know that customer experience is our top priority and our customers obviously use our service for the convenience and easy-to-use application and website. Our customers expect to get their food delivered in the fastest time possible.

That’s why are committed to deliver every meal within the time promised and value the time of our customers very well. Just in case something happens in the delivery process, and an order occurs to be late, we will make it up to our customers and offer them their next order with us for free”.

He added that customers will see Jumia food introduce many more innovations like this, because it is one step closer towards their goal of offering amazing variety,frictionless and seamless meal ordering processes, with customer experience at the core.  Interested? You can read more about the game rules for the on time delivery guarantee. As they are on the website (www.food.jumia.com)

Etihad Airways To Fly Its B787 Dreamliner To Tokyo

From 1 December 2016, guests flying between Abu Dhabi and Tokyo Narita will enjoy the luxury and comfort of a Boeing 787 Dreamliner when Etihad Airways upgrades its service on the route.  

The state-of-the-art aircraft, configured in three classes, features the airline’s ground-breaking First Suites, Business Studios and Economy Smart Seats. It will replace the Airbus A340 which currently operates the non-stop service. 

Kevin Knight, Etihad Aviation Group Chief Strategy and Planning Officer, said the upgrade to the B787 Dreamliner reflected the importance of the Japan route and the airline’s commitment to the market.

“The B787 Dreamliner is an exceptional aircraft from an operational and guest experience perspective. “Its unique design and our innovative and stylish cabins offer a guest experience that’s superior in terms of luxury and comfort.

“These product attributes and the Etihad inflight service and hospitality – onboard Chefs, Food & Beverage Managers and Flying Nannies – make ours a winning proposition.” Etihad Airways’ three-class B787 Dreamliner has 235 seats with eight First Suites, 28 Business Studios and 199 Economy Smart Seats.

The ultra-luxurious First Suites are private living spaces with a Poltrona Frau leather-upholstered seat that coverts to a fully flat six-foot-eight-inch bed. The centre suites can be opened up to create a double bed for guests who are travelling together. A unique curved aisle offers more personal space inside each suite.

The First Suite also has a 24” LCD TV monitor, a personal wardrobe and a chilled refreshments cabinet. A professional onboard Chef, exclusive to First Class, offers guests a bespoke, made-to-order dining experience with dishes prepared inflight from a larder of fresh produce.

In Business Class, the Business Studio offers direct aisle access from every seat, a fully flat bed of up to 80.5 inches long, and an increase in personal space of 20 per cent over the aircraft it replaces. Upholstered in the finest Poltrona Frau leather, the Business Studio is equipped with an in-seat massage and pneumatic cushion control system which enables guests to adjust the firmness and comfort of their seat. Each Business Studio has an 18-inch personal touch-screen TV with noise-cancelling headsets.

For inflight dining, Business Class guests are offered a choice of three main course items, with a dine-on-demand option for guests to choose when they would like to eat. A specialist Food and Beverage Manager, dedicated to service in the Business Class cabin, is on hand to offer guests expert advice on the menu and to make recommendations on wine pairing.

Business Class guests also receive comfortable loungewear and slippers and a limited-edition Etihad Airways LUXE amenity kit which includes a range of personal care items.

In Economy Class, the Economy Smart Seat provides superior comfort with a unique ‘fixed wing’ headrest on each seat, adjustable lumbar support, an innovative multi-purpose pillow, a seat width of approximately 19 inches, and an 11.1” personal TV monitor.

Etihad Airways’ Dreamliner fleet is equipped with the latest Panasonic eX3 entertainment system which provides more than 750 hours of on-demand entertainment including seven live TV channels, improved gaming and high definition screens across all cabins. The aircraft has full mobile and Wi-Fi service, with USB and power points at every seat.

These features are complemented by the airline’s world-renowned hospitality which includes multinational and Japanese-speaking cabin crew and innovative services such as the Flying Nanny. A Flying Nanny, trained by the world-renowned Norland College in the UK, is on board every B787 Dreamliner flight to provide assistance to families travelling with young children.

Etihad Airways commenced service to Japan on 1 February 2010 with five weekly flights between Abu Dhabi and Nagoya, via Beijing. This increased to daily on 30 March 2014. Tokyo Narita was added to the Japan route on 27 March 2010 with five weekly non-stop flights, going daily on 31 March 2013.

Schedule between Abu Dhabi and Tokyo Narita, effective 1 December 2016

Flight No.

Origin

Departs

Destination

Arrives

Frequency

Aircraft

EY878

Abu Dhabi

22:10

Tokyo Narita

13:05

Daily

B787-9

EY871

Tokyo Narita

21:25

Abu Dhabi

04:45

Daily

B787-9


Note
: All departures and arrivals are listed in local time.

Sheraton Kampala Hotel Introduces Ugandan Massage

Have you imagined your body massaged with herbs and oils or an indigenous massage oil made from herbs you are familiar with? It’s no longer an imagination or a wish, Sheraton Kampala hotel has introduced a massage that uses only herbs and oils extracted from indigenous ingredients to relax and soothe you and keep you healthy and youthful.

“The new massage is a representation of what we stand for at Sheraton Kampala Hotel.We are dedicated to satisfying our customers with everything we do and the new massage we have introduced is a clear representation of this.

The new Ugandan massage is just one of the many exotic massage treatments we have at our fitness center but not toforgetother products that we have pioneered in other outlets like ‘Paired’ which is served at our Equator bar and ParkSquare Cafe.  We are aware that our customers work hard and thereforerequirea great product range that will help provide the much needed R&R, delicious meal and a fantastic ambiance to relax and rejuvenate themselves.” Said the Public Relations Manager Ms Jacqueline Nalubega.

The new massage was officially launched two months ago and it’s one of the biggest hitsat the Sheraton fitness Center - which has a vast range of facilities like Gym, Swimming pool& sauna, Tennis & Squash to help you relax the body and mind.

There are many reasons why people go for massage such as the medical benefits associated with relaxation and the healing properties of the various ingredients, it’salso a great time to socialize and catch up with friends or just to relax and relieve oneself the stress from work. Research indicated that massages help re-condition the body and mind which results in a boost of one’s immunity and general wellbeing.

The other amazing thing about the Ugandanmassage is itsaffordability and the splendid experience.

 

Dealing With Traveler’s Remorse

Travel is surely a fun experience. People travel for so many reasons no matter what cause the travel adventure is inevitable. Travel always comes with learning new language, culture and ample experiences.

It's a sad reality that not many people are able to visit their dream destinations due to several reasons including visa restrictions and limited income.  These results for travelers to reach into a frustration point called remorse making them give up entirely on travel.

Traveler’s remorse refers to travelers feeling which made them to conclude that they have not actually visited the places they so desired.  Sometimes the remorse puts travelers in a very choleric mood that can drive everyone around them crazy because they can be irritable and hard to be around.

Traveler’s remorse can also occur in so many reasons but mostly it occurs when travelers actually have the opportunity to visit their dream destination but unable to explore everything because they do not have enough financial means to cover the expense or they have a busy schedule if the travel was due to business.  Once you leave and the remorse hits in, it makes you feel as if the time spent might have been wasted and wondering if you will ever get another chance to visit the place again. In some cases, it does not happen as fast as it might be expected to. Sometimes it comes a year or two later when you are too busy to indulge in traveling.

Traveler’s remorse can at the same time come in the form of regret, you start wondering why you even bothered to travel in the first place. Questions about you even spent all that money on such trips when you would have used it for something else will start plaguing your mind. You might be critical about every other travel plan someone gives you because in your mind you feel there is more important things to do other than packing your bags to go off to some far off place.

The effects of traveler’s remorse can sometimes lead to depression which can be quite dangerous. How do you deal with it? Jumia Travel highlighted solutions where you can apply to take part in the adventure of vacation.   

  • An ardent travelers are those who have learned to accept the fact that they will not be able to see all the many different places in the world whilst trying to build a career thus making peace with it.
  • Sometimes, you just have to jump into it and do it, whenever you feel sad about not being able to travel to a place or do what you wanted to do. Plan a vacation. .
  • Remember, you can do everything where you put your heart on. A destination may seem off limits but not forever plan and save for it. And sometimes all you just need is  take a day off at the spa and spoil yourself at your favorite local places..Nothing lasts too long, remember if  you feel low right now tomorrow will bring you better opportunities and traveling always creates that. 

Credit: travel.jumia.com

 

 

 

 

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Jinja,The Cradle Of All Thrills

There is always a great place in Uganda, a place where people travel from miles just to experience what it has to offer. Here places are full of  magnificent natural wonders where you will fall in love at first sight with everything you see. Jinja and great Nile river can be the highlights of Uganda but certainly they are not the only natural wonders you come across when you come to glamorized nation.

Jinja, is a district found in the Eastern part of Uganda and stopover for commuters heading to the border between Uganda and Kenya or just traveling back to the other districts in the region. The name Jinja originates from the tribes that live around the region which simultaneously means “rock” in both Luganda and Lusoga languages. The place is named after the rocks surrounding Ripon.

Jinja is largely home to one of the biggest tribes in Uganda, the Basoga. Being of the Bantu ethnic group, their language Lusoga is very similar to Luganda and in dialect can be mistaken for Lugisu or Lunyole other Bantu languages spoken in Eastern Uganda.

It is hard to believe that a century ago Jinja was just a small fishing village that was in the middle of the trade routes in Uganda. After the completion of the Owen Falls Dam, Jinja became a bustling little town with several immigrants especially India and China who stayed behind opening up businesses that invited other investors  resulting to economic growth in the region. The town was the base for British operations in Busoga which also contributed to its rapid growth during the colonial era.

Tea estates, sugarcane farms and cotton estates slowly sprouted up in the long run all over the plains and hills of Jinja especially near the Nile. The untapped opportunities attracted several new investors who engaged in the production of  sugar and tea.

Over the years, Jinja has become one of the most visited locations in Uganda with large number of tourists coming  from the rest of Africa and the world. The area around the district is bursting to the seams with touristic potential that is slowly being harnessed to grow tourism and hospitality in Jinja and Eastern Uganda.

If you find yourself in Jinja, be ready to do some of these fun activities:

Bungee Jumping Over The Nile

There is nothing so nerve wrecking than throwing yourself to the mercy of a rope and the strong winds of the Nalubaale, yet the moment you take the plunge your mind frees up and you feel the freedom to fly with the many birds buzzing next to you.  Bungee jumping has become one of the best things to do when in Jinja, it can cost an average of 100,000 UGX per person and the people who handle it are professionals who take you through every step as you plunge over the Nile.

White Water Rafting

Being home to one of the most popular water rafting locations in the world, Jinja is definitely the best place to be excited and thrilled at the same time on the Nile. Bujagali, known to the Basoga as Budhagali is one of the best white water rafting locations Uganda has to offer. Right on the White Nile with refreshing  rapids, you will want to do this over and over again.

Source Of The Nile

Track the Nile’s journey right to where it all starts from and bring your school geography to life by visiting the source of the Nile with guides explaining to you how the Nile was formed and why it flows upwards.

Quad Biking

After a little plunge over the Nile, there is more to do. Jump into the wildlife  and explore it with a lot of speed at your side. The quad bike experience is a very enjoyable adventure especially if you have several other people doing it with you.

Kayaking

Just like White water rafting, you will have professional guides taking you through this world’s famous sport on the Nile, it is an experience you do not want to miss when in Jinja.

Nature Walks

You need to take time away from the thrills and commune with nature, enjoy what mother earth has to offer by trekking through the Mabira just right on the fringes of Jinja on your way back to Kampala to complete your experience.

Bird Watching

Right within what used to be the largest forest in Uganda, the Mabira is home to an array of bird species that attracts bird watchers from all over the world. Take some time and learn about the many beautiful species that Uganda is known for.

Honeymoon

Jinja is very remarkable and romantic the sceneries over the Nile right to the source at the Lake Victoria will live entranced with you adding exciting memory to your honeymoon. It is also enclosed with comfy over 50 hotel properties  including the Jinja Nile Resort, Black Lantern and the Jinja Nile Village to accommodate you as you take your love to the next level .

Credit: travel.jumia.com

 

Felling the Walls of Lies Tobacco and Oil Industries Built

He smoked cigarettes and coughed a lot, leaning against the walls of a streetin a cold morning. As I became more concerned, as of my journalistic works, I cracked open my car door immediately inhaling an unfair share of his cigarette smoke blended with the permanent carbon taste of the roads.There and then, I knew we were all not safe from deadly harm caused by the Tobacco and fossil fuel industries.

At first, the smoker looked at me with a grin in his face as though I was coming add him the “sticks”, unfortunately, all I wanted was take photos on the public.

It is of course not odd to spot smokers like him despite all the calls to end smoking, but the addiction to Tobacco seems far much powerful than the legal tools and regulations World Health Organisation (WHO) usesto inform the public against the dangers of smoking.

As the saying goes “actions speak louder than words, In 2006, the US court dragged the tobacco industry to court and found them guilty of a decades-long racketeering enterprise in which it conspired to deceive the public about the dangers of smoking.

Specifically, the Department of Justice alleged that the cigarette industry purposely and fraudulently mislead the public about the risks and dangers of cigarette smoking. The government alleged that "the Defendants have engaged in and executed – and continue to engage in and execute – a massive 50-year scheme to defraud the public, including consumers of cigarettes, in violation of Racketeer Influenced and Corrupt Organizations Act”.

The Big Tobacco knew. They knew that their industry was seriously damaging people’s health, for years they had known of the relationship between tobacco and lung cancer, along with many other diseases. Instead of acting upon it, they started a huge strategy of confusion and denial, trying to mislead population and spending lots of money on advertising “healthier” smoking options.

In that same year 2006 they were declared guilty and had to pay $10 billion in fines. Since then, life of the Tobacco Industry has become a little difficult: laws and regulations were put in place, they have been set aside of the negotiation tables, and strong regulations grow against their industry day by day. Shamelessly, they continue taking people’s health, now rapidly expanding their business in the global South.

Speaking for ThinkProgress, Sharon Y. Eubanks – the leader of the Justice Department team that prosecuted the landmark lawsuit against big tobacco – says the Department of Justice should investigate Exxon and possibly other fossil fuel industry players for a similar claim, only much worse. The conspiracy isn’t only against smokers’ health, it’s against all life on Earth.

Like Tobacco, the Big Oil also knew. Companies like Exxon, BP, Shell and Peabody Energy have known about climate change and their role in creating it for many decades. Again, instead of solving the problem, these big polluters embarked on a series of campaigns designed to deceive the public about the reality of climate change and to block any actions that might curb global warming emissions.

Actually, Big Oil and Big Tobacco shared the same “playbook” to misinform the public, often through the very same paid academics, “think tanks,” and PR firms. Ten years ago, a federal court ruled against those tactics. Maybe it is time to rule against those exact same ones that the Oil Industry used.

Last year, the New York attorney general began an investigation of Exxon Mobil to determine whether the company lied to the public about the risks of climate change or to investors about how such risks might hurt the oil business, and has demanded to the company extensive financial records, emails and other documents.

Furthermore, the Commission on Human Rights of the Philippines sent this July to 47 “carbon majors” including Shell, BP, Chevron, BHP Billiton and Anglo American, a 60-page document accusing them of breaching people’s fundamental rights to “life, food, water, sanitation, adequate housing, and to self-determination”.

The move is the first step in what is expected to be an official investigation of the companies. The complaint argues that the companies should be held accountable for the effects of their greenhouse gas emissions in the Philippines and demands that they explain how human rights violations resulting from climate change will be “eliminated, remedied and prevented”.

The Framework Convention for Tobacco Control (FCTC) of the World Health Organisation (WHO) has a powerful tool to hold companies liable for the damage they have produced.

Article 19 gives Parties the power to use the law to hold the tobacco industry legally and financially accountable for its abuses, putting the societal burdens of the tobacco on the industry. Nowadays this article is infra-utilized, due to the fact that low and middle-income countries lack the resources and legal expertise to take on the industry in the courts and defend against its litigation attacks. 

But a broad implementation of Article 19 would help countries recoup the exorbitant costs of the tobacco industry’s deadly abuses and severely limit Big Tobacco’s power around the world. But this is possible if we first deal with the lies these two deadly industries have built about their unhealthy products that causes trouble on human health as well as the health of our planet.

Authored by Boaz Opio

 

Jumia Travel Launches New Web Extranet For Hotel Managers

Jumia Travel is seeking to further empower its hotel partners across all markets with top-notch technology by unveiling the Web Extranet, a web version of the previously launched Extranet App on Android. The tool allows hotel managers to confirm and view their incoming Jumia Travel reservations, change their rates and update availability.

According to Charles de Moucheron, Chief Operating Officer at Jumia Travel, the portal is working on direct integration with existing partner hotel systems to manage bookings, update rates and availability. “After integrating the first channel managers in May 2016, we are now integrating multiple hospitality software solutions for our hotels partners to work better with us. The Web Extranet is built on the latest technology that delivers the shortest loading time currently available in the market. This is customized to accommodate even markets where internet speed is still limited,” he said.

The new version is a progressive web application, which delivers an app-like experience to the user. With a market that is highly characterized by a "mobile-first" adaptation, the tool is mobile-optimized, which means the app size can adapt to any screen size; be it on the mobile, smartphone, tablet or desktop.

New features such as reviews, statistics and a finance section where hotels can review their invoices will soon be introduced. The launch of the Web Extranet is part of a wider program by Jumia Travel to bring on board the latest technology to the hospitality industry in order to democratize travel in Africa.

About Jumia Travel

Jumia Travel (travel.jumia.com) is Africa's No.1 hotel booking website, allowing you to get the best prices for more than 25,000 hotels in Africa and more than 200,000 hotels around the world. Our ambition is to bring every bit of available accommodation online and to create the easiest and cheapest way for customers to book it.

At Jumia Travel, we have hundreds of travel specialists constantly in touch with our customers. Our offices are located in Lagos (Nigeria), Accra (Ghana), Dakar (Senegal), Abidjan (Ivory Coast), Algiers (Algeria), Douala (Cameroon), Kampala (Uganda), Dar Es Salaam (Tanzania), Nairobi (Kenya), Addis Ababa (Ethiopia), Porto (Portugal) and Paris (France).

Before June 2016, Jumia Travel was known as Jovago. It was founded in 2013 by Jumia and is backed by MTN, Rocket Internet, Millicom, Orange and Axa as financial partners.

Is The Star System Still Vital For Hotels

A regular traveler who has been to several hotels around the world’s popular cities can easily tell you the difference between the standards and star rating of a hotel. Yet the question is, is the star rating still as relevant as it was years ago? First off, what is star rating and what does it mean for a hotel?

Wikipedia states that  Hotel ratings are often used to classify hotels according to their quality. The development of the concept of hotel rating and its associated definitions display strong parallels. From the initial purpose of informing travellers on basic facilities that can be expected, the objectives of hotel rating has expanded into a focus on the hotel experience as a whole. Today the terms 'grading', 'rating' and 'classification' are used to generally refer to the same concept, that is to categorize hotels.

In Uganda; the Uganda Hotel Owners Association and the Uganda Tourism Board recently embarked on the process of grading hotels in the country, starting with those within Kampala city centre. This process is to assist in regulating hotel standards as well as make sure the properties adhere to the hospitality laws in the country.

What does the rating mean for a hotel? Who decides what stars the hotel deserves and if it is worth the grading it receives? Does the standard levied on Ugandan hotels apply when you are in the rest of East Africa or Africa? Who creates these standards? The grading and classification being done in Uganda is under the East African Community directive, meaning the regulating bodies in all different countries have to ensure that the standards are as uniform as possible for all their hotels according to what grading they receive.

Uganda Tourism Board, the body in charge of the standardised rating system in Uganda goes through the process of vetting hotels starting from their amenities, management, staff and infrastructure to make sure the hotels adhere to their regulations to stay in business and if they do not match up to the standards, some of these hotels are closed.

Vincent Agaba from Uganda Tourism Board says that ever since the grading and classification process started, they have seen a lot of improvement coming from most of the hotels. He continues to add that, “Of course they all can not start off as 5 Star hotels because there is always something missing, but along the way after full implementation, we will not have to do the grading since the hotels will see the importance of the regulations.”

The biggest number of hotels in Uganda especially those in the countryside have been operating below rating standards, but with continued inspections from the Uganda Hotel Owners Association alongside Uganda Tourism Board, there has been a number of improvements that make them operable in the industry.

The rating system can be seen to be vital for travelers especially when it comes to booking, the more the amenities that compliment the staff attitude towards customers, the better the rating the hotel receives and that is what most people look for in a hotel even if they are low on budget. “There have been times when the ratings do not match up to the hotel when a guest checks in, but we can see that is improving over time,” says Victoria Acom the Travel Advisor for Jumia Travel Uganda.

A guest who is looking to stay long would rather pay money for a hotel that is very comfortable with the best service for them, than stay at a dilapidated structure where they are not sure about their security and well being.

This means that the grading is still as important as it was. Although the star system is still coming back to life in Uganda, there’s a hope that in years to come the hospitality sector will be one of the most well maintained and operated industries in the country.

Credit: travel.jumia.com

Excellent Etihad Airways Honoured

Etihad Airways ‘treasury team has once again been acknowledged for airline treasury management excellence with three key accolades at the 2016 Middle East, African& Islamic Finance Aviation 100 Awards presented by Airline Economics in Dubai this week.

Following a string of successes in recent months with leading awards from various organizations in London, Miami and Dubai, Etihad Airwayswon further honors with:

  • The Middle East & Africa Overall Deal of the Year for Etihad Airways Partners’ (EAP) bond transactions totalingUS$1.2 billion
  • The Middle East & Africa Treasury Team of the Year
  • The Middle East & Africa Treasurer of the Year awarded to Group Treasurer Ricky Thirion

A US$700m five-year landmark finance transaction completed by EAP in November 2015 was followed by a further US$500m issuance in April 2016. The funds were raised to support the requirements of Etihad Airways, its subsidiary Etihad Airport Services, and five of the carrier’s strategic airline partners – airberlin, Air Serbia, Air Seychelles, Alitalia and Jet Airways.

The ground-breaking funding from institutional investors was the airline industry’s first ever joint financingin the debt capital markets.

Etihad Airways’ multi-national treasury team was able to deliver these significant results by bringing together a comprehensive array of skill sets involving cash and liquidity control, risk management and hedging, funding, and relationships with bankingpartners, investors and rating agencies.The treasury team is also responsible for insurance, direct customer payments, as well as property and infrastructure.

Ricky Thirion, who has led the treasury department since joining the company almost 10 years ago, was honored for his sterling work and leadershipinbuilding a world class treasuryorganisation.

James Rigney, Etihad Aviation Group Chief Financial Officer, said: “Our treasury team under the leadership of Ricky has worked tirelesslyto deliver a robust global treasury managementcapability. Tremendous amount of time, effort and resource has been spent on creating and developing processes, and preparing treasury business plans to take the group to a new level.”

James Hogan, Etihad Aviation Group President and CEO, added: “Etihad Airways is renowned for delivering excellence and driving innovation across our business. Our unique bond transactions continue to be recognized by the international financial community that demonstrates our equity investment strategy in airlines is forward-thinking and reinforces the level of market confidence in our business model.

“Credit to James Rigney and his treasury team led by Ricky Thirion for building a strong treasury department, and creating the framework with our partners for completing two successful bond transactions, particularly in testing times during challenging economic conditions.”

Airline Economics, part of the Aviation News stable of aviation publications, is considered among the leading airline industry titles for insightful reporting and analysis. The awards were presented during Airline Economics Growth Frontiers, Dubai’s premier aviation finance event organized by Airline Economics for owners, investors and operators of commercial aircraft across the aviation industry.

Excellent Etihad Airways Honoured

Etihad Airways ‘treasury team has once again been acknowledged for airline treasury management excellence with three key accolades at the 2016 Middle East, African& Islamic Finance Aviation 100 Awards presented by Airline Economics in Dubai this week.

Following a string of successes in recent months with leading awards from various organizations in London, Miami and Dubai, Etihad Airwayswon further honors with:

  • The Middle East & Africa Overall Deal of the Year for Etihad Airways Partners’ (EAP) bond transactions totalingUS$1.2 billion
  • The Middle East & Africa Treasury Team of the Year
  • The Middle East & Africa Treasurer of the Year awarded to Group Treasurer Ricky Thirion

A US$700m five-year landmark finance transaction completed by EAP in November 2015 was followed by a further US$500m issuance in April 2016. The funds were raised to support the requirements of Etihad Airways, its subsidiary Etihad Airport Services, and five of the carrier’s strategic airline partners – airberlin, Air Serbia, Air Seychelles, Alitalia and Jet Airways.

The ground-breaking funding from institutional investors was the airline industry’s first ever joint financingin the debt capital markets.

Etihad Airways’ multi-national treasury team was able to deliver these significant results by bringing together a comprehensive array of skill sets involving cash and liquidity control, risk management and hedging, funding, and relationships with bankingpartners, investors and rating agencies.The treasury team is also responsible for insurance, direct customer payments, as well as property and infrastructure.

Ricky Thirion, who has led the treasury department since joining the company almost 10 years ago, was honored for his sterling work and leadershipinbuilding a world class treasuryorganisation.

James Rigney, Etihad Aviation Group Chief Financial Officer, said: “Our treasury team under the leadership of Ricky has worked tirelesslyto deliver a robust global treasury managementcapability. Tremendous amount of time, effort and resource has been spent on creating and developing processes, and preparing treasury business plans to take the group to a new level.”

James Hogan, Etihad Aviation Group President and CEO, added: “Etihad Airways is renowned for delivering excellence and driving innovation across our business. Our unique bond transactions continue to be recognized by the international financial community that demonstrates our equity investment strategy in airlines is forward-thinking and reinforces the level of market confidence in our business model.

“Credit to James Rigney and his treasury team led by Ricky Thirion for building a strong treasury department, and creating the framework with our partners for completing two successful bond transactions, particularly in testing times during challenging economic conditions.”

Airline Economics, part of the Aviation News stable of aviation publications, is considered among the leading airline industry titles for insightful reporting and analysis. The awards were presented during Airline Economics Growth Frontiers, Dubai’s premier aviation finance event organized by Airline Economics for owners, investors and operators of commercial aircraft across the aviation industry.

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